Refund policy
Frip Vintage aims to provide you with a quality selection of Vintage and Preloved Clothing and we want you to have a good experience shopping with us online.
By its nature, Vintage and Pre-loved Clothing may show signs of age or wear. We do our best to show the quality of the items through photos and descriptions, so you know what you are receiving. Our garments have a past, and that is part of what makes them a sustainable and affordable option, and part of what makes them unique.
Grossly miss-described items
If you receive an item that:
- is clearly not what you ordered, or
- differs significantly from its description, including what was visible from photographs
please get in touch within 7 days of delivery. We want you to have a good experience and we'll look at the situation, how it occurred, and how we can make it right.
Please contact us at hello@fripvintage.co.nz explaining the situation and giving the customer name and details such as order number.
Items bought online - not sold on sale - store credit available
To help build customer confidence, we are allowing change of mind refunds for items sold online that were not sold on sale.
Where you are seeking a change of mind refund it is important that the item remains in the same condition as when you received it (i.e. is not used or washed by you), all tags including Frip Vintage store tags remain intact, and that you can provide proof of purchase.
Where you are seeking a change of mind refund and your item meets the above conditions please contact us within 7 days of delivery and we will generally offer store credit.
In all cases of change of mind refunds the purchaser will be responsible for returning the item to us in the same condition as received, including courier tracking and insurance to ensure the item reaches us.
Please contact us at hello@fripvintage.co.nz explaining the situation and giving the customer name and other details such as the order number.
We do not provide change of mind refunds for items bought instore, regardless of whether they are listed on the website. The purpose of providing some flexibility for our online customers is to help build confidence in Frip Vintage product photography - we know it is harder to inspect items online than in person.
We reserve the right to refuse a return unless it is required under New Zealand Law
We value our customers and appreciate your support, and your understanding of the unique nature of vintage and pre-loved clothing. Our goal is to create a positive and long lasting relationship with you . However, regardless of any undertaking implied above, we reserve the right to decline a return unless we are obligated to under New Zealand law.
Posting goods out and managing change of mind refunds comes at a real cost to us - as a small business we appreciate your understanding that we can not provide a ‘try before you commit’ type service. Consequently, we reserve the right to decline a refund for store credit, or for original payment, unless the refund is required by New Zealand law.